See Your Business From a
Whole New Perspective

         June 24, 2017     Login 
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Tools

Customer Management

tool tracks all customer information from within one common location, easily displaying quotes, sales orders, invoices, deliveries, sales history, service tickets, receivables, and other related notes—and ultimately linking to the Quoting, Invoicing and Sales Order Systems. Targeted marketing information, such as email addresses and mailing list status may be tracked from this screen as well.

Pickups and Layaways

The IRIDIUM Retail Management Software tool records pickup of items at each retail or warehouse location. The date of pickup and name of person claiming the item are recorded into the system for tracking purposes.

Service

New service tickets may be easily created, tracked, and viewed with the IRIDIUM Retail Management Software tool for both items that were sold a specific company and for those items that were not. Invoices may also be generated for service tickets directly from the service ticket screen.

  ProductsCustomer Service
  

Benefits:

  • Track all customer information from within one common location, easily displaying quotes, sales orders, invoices deliveries, sales history, service tickets, receivables, and other related notes-ultimately linking to the Quoting, Invoicing and Sales Order Systems
  • Microsoft's MapPoint Software product can be utilized to map customer activity by any or all locations
  • Customer pickup of items from all retail or warehouse locations are kept on record
  • As items are picked up, the tool prompts the sales representative or the warehouse employee to collect any outstanding balance due on the order

Customer Tracking  

  • Link quoting, invoicing, sales order systems to produce valuable customer tracking information
  • Track all customer information from within one common location, easily displaying quotes, sales orders, invoices, deliveries, sales history, service tickets, receivables, and other related notes
  • Store targeted marketing information, e-mail addresses and mailing list status may be tracked
  • Customer information and detailed sales histories may be exported and further utilized for marketing activities such as direct mailings and email campaigns

Customer Mapping

  • Mircosoft MapPoint Software
  • Map customer activity by any or all, locations
  • Display areas of concentrated customer proximity
  • Determine future business locations, demographically-based advertising methodologies

Pickups and Layaways

  • Item pickup and layaway
  • Records pickup of items at each retail or warehouse location
  • Date of pickup and name of person claiming is recorded for tracking purposes
  • Pickup tickets may be printed at the time of sales as an official pickup ticket
  • Prompt the sales representative or warehouse employee to collect any outstanding balance due to the order upon pick up of all items
  • By selecting “verify sent” at the time of pickup, the Inventory management system automatically updates inventory balances accordingly

Pickup Inquiry  

  • New, picked up and voided orders may be viewed across any, and all, locations within a specified time frame
  • Items to be picked up may be tagged as reserved using the “pick and send”

Pickup Status Report

Export reports to Adobe PDF or Microsoft Excel

 
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